GlobeStar Systems is a leader in communications integration innovation. Our cornerstone product, Connexall®, is an Enterprise Middleware. We are experts in reducing the cost of care and improving the overall quality of patient care and patient satisfaction. By partnering with some of the world’s most progressive wireless equipment manufacturers, GlobeStar is able to provide an entire, customizable suite of integration solutions to meet the unique and specific communications requirements of any organization. We have an immediate opening for the following position:
Customer Relations Manager
POSITION DESCRIPTION:
Position Description: The Customer Relations Manager will render a variety of services to Connexall customers through apllication of knowledge of our organization and its services and products. A perfect candidate would pride themselves on their professionalism and should be outgoing, personable and with advanced communications skills.
JOB DESCRIPTION:
PRIMARY RESPONSIBILITIES
• Develops and maintains customer relationships and cultivates knowledge on customer’s needs and objectives
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
• Serves as liaison between the customer and various departments
• Work with customers to identify solution offerings where our products can address their core challenges
• Maintains records and prepares reports based on gathered information
• Addresses key challenges healthcare providers face, including those that relate to hospital efficiency, immediate and reliable communications, human resource allocation, Budgetary/cost of care, quality of care and patient safety
• Generates strong customer references
REQUIREMENTS
• Maintain a high-level understanding of general product capabilities, features, benefits, and value propositions validated through periodic training and assessment
• Multi-task oriented
• Highly organized
• Excellent Communication and interpersonal skills
• Creative and conceptual problem solving abilities
• Customer-service oriented
• Must have a valid driver's license and pass all security and background checks
LANGUAGE SKILLS
- Exceptional Written and Verbal skills (English)
- Fluency in French is an asset
EDUCATION AND WORK EXPERIENCE:
• General degree experience
• Specialized diploma or certificate in healthcare or customer relations an asset
• 7-15 years in executive customer relations role
• Business development or consulting experience
• Advanced understanding of hospital workflow an asset
WORK CONDITIONS
- Occasional evening and, or weekend work and travel as required to meet deadlines and objectives
