EMERGENCY NOTIFICATION: The Connexall Difference
ABOUT LANXESS CANADA
Located in Sarnia, Ontario, LanXESS Canada develops and manufactures over 50 specialty chemicals and synthetic rubber used in multiple industries.
With facilities that cover over 600 acres and 500+ employees, LanXESS needed a communications solution to manage alert notifications for:
- Fire alarms
- Spills
- Gas leaks
- Medical emergencies
- Security breaches
While each emergency response team have distinct sets of equipment and procedures, the need for timely communication is common to all. Before Connexall, emergency notifications were sent via pagers, which required responders to call the dispatcher to determine the nature and location of the emergency - this created delays and the potential for miscommunication.
"Connexall is an integral part of our emergency response process. It's easy to use and even notifies off-duty responders. It's a real improvement on what we had before! "
- Bruce Morrison
Chief
Emergency
Services
LanXESS Canada
THE CONNEXALL SOLUTION
LanXESS emergency responders needed a solution that:
• Integrated new technology without complicating responder workflow
• Provided a safe and secure dispatch system
• Notified on and off-site teams
• Delivered comprehensive reporting
Connexall's vendor-agnostic application enables LanXESS employees to use their choice of cell phone, eliminating the need to invest in a single type of mobile device or expensive new system.
Site Commanders now dispatch notifications with a few clicks from the Emergency Services workstation. These pre-defined notifications send text-to-voice requests to key responders, who acknowledge receipt of the request by pressing a button on their phone.
For off-duty emergency responders, such as fire fighters, Connexall sends notifications to home or personal cell phones, making it easy to reach key responders in critical situations.
INTO THE FUTURE
Because it is built to be scalable, Connexall's emergency notification capabilities can grow with LanXESS' Emergency Management needs. As the number of individuals with different communications devices expands, Connexall's ability to communicate with virtually any device will become ever more valuable.
CONNEXALL RESULTS SUMMARY
Connexall helps Emergency Response services to deliver urgent messages to virtually any device - at the click of a mouse. With a large number of people to contact within and beyond their 600 acre facility, LanXESS found a solution to broadcast messages through a variety of technologies and mediums.
Other benefits that the Emergency Management team realized from their custom-built Connexall solution:
• Response tracking and automatic escalation mean that manual tracking and callbacks - and potential human error - is a thing of the past.
• The dispatcher can notify any number of teams in real time and track the acknowledgement status for more than one event simultaneously.
• Drastic reduction in emergency notification time by automating processes.
• Intuitive, user-friendly, click and drag interface minimizes the need for training and the time lag between installation and roll-out.
• Records and reports notification time, acknowledgement status, escalation levels, devices, responses etc.
"It's great to be able to give people more information about an emergency event. With text-to-voice notification, we can alert responders quickly, and we can also direct people to safe zones. Connexall's reporting capabilities also give us a better idea of how we can close gaps in communication. We can see how long it takes to respond to any event notification, which helps us better plan for other potential events."
- Bruce Morrison
Chief
Emergency
Services
LanXESS Canada
