Retail
Connexall Retail increases sales by making it easy for shoppers to get the immediate information they need from store staff to make a buying decision when they’re ready to buy. Affordable, easy to install and shopper-friendly Connexall Retail includes reporting to help you track success.
For retail environments in which information immediacy can significantly increases customer satisfaction and reduce abandoned purchases, Connexall Retail delivers integrated communications that optimizes workflow and leverages investment in current communication systems.
Instantly creating a two-way connection between customers and sales associates, Connexall
Retail’s call button ensures that customers get immediate information on products and services. By simply pushing a button and directly talking to a department associate, customers enjoy instant service and personal attention.
As store footprints get larger and customers demand more, you need to find the best way to ensure that customers are getting the service they need – so they do not abandon their purchases and take their business to a competitor.
Overhead paging, while effective, results in an increased level of distracting and noisy announcements, and requests for associates to assist customers compete with broadcasts about sales and in-store specials used to drive revenue.
Using traditional phone systems to contact employees creates a new set of issues: will mobile employees be near the phone at all times? Or will they remain near the phone stations instead of circulating through the department assisting customers?
Connexall Retail expedites service delivery by enhancing your existing wireless communications devices, allowing staff to remain mobile, yet instantly reachable, and restricting the use of your overhead paging system to announcements that will drive traffic and generate additional revenue. Wireless Connexall Retail buttons, placed throughout your store, are easy to move when required, and easy for customers to identify.
Using the two-way communication system, an associate from the right department can answer customer questions immediately, or arrange to meet them somewhere so they can assist the customer in person. This creates additional up-selling opportunities across the store; customers are more likely to buy big-ticket items or provide repeat business after exceptional service is provided.
Never leave customer requests unanswered again!
Connexall Retail creates a process that ensures that an associate from the right department is always available to speak with a customer: automatic, pre-programmed escalation means that if an associate doesn’t answer a call within a pre-specified time, the call is forwarded to another associate.
In addition, Connexall Retail can also be used by cashiers to discreetly request price and inventory checks, or a manager’s presence. The built-in escalation process ensures an answer the first time, meaning customers spend less time waiting for service at the cash register.
Reporting
Included in the core of Connexall is robust management reporting, giving your management team data relevant to their specific departments, and allowing you to see exactly how well individual staff , departments, or even the whole store is responding to customer requests for assistance.
Reports can be generated to see the number of calls made from each button, how long it took for each call to be answered, the duration of each call, and the number of call escalations. You can also see the peak times of day and which departments are understaffed, giving you the data you need to re-schedule staff for peak times.
For retail environments in which information immediacy enhances the shopper experience and perceptions of value, Connexall Retail delivers integrated communications that allow store staff to more effectively meet shoppers’ needs to deliver an optimal shopping experience.
Why Connexall Retail?
According to the National Retail Federation:
- 70% of customers make their buying decisions at the point-of-purchase
- 62% of shoppers report abandoning purchases because help could not be found
- 59% of shoppers that abandon a purchase go to a competitor’s store for their purchase