USING CONNEXALL FOR AN IMPROVED HUMAN EXPERIENCE
ABOUT TRILLIUM HEALTH CENTRE
- 13th largest hospital in Canada (ranked by clinical volume)
- Regional centre for advanced cardiac services, neurosurgery, stroke and musculoskeletal services, sexual assault and domestic violence
- 125,000 emergency visits each year
- Over 45% of all inpatient weighted cases are specialized; compared to 52.7% in teaching hospitals and 29.5% in community hospitals
- Largest day surgery centre in North America with capacity to perform 30,000 procedures annually
- Over 1 million people in catchment area
- 47% of population born outside of Canada
- 41.8% of population’s mother tongue other than English or French
- Population age of 75 years and over will more than double by 2031
BEFORE CONNEXALL
The original centralized communication console and limited communication tools meant that a lot of overhead paging was used - staff members spent a lot of time walking back and forth to determine the source and nature of requests. The noise levels and limited time staff with patients were not optimal for patient rest and recovery, and staff ability to focus and deliver quality care was compromised.
THE CONNEXALL SOLUTION
Serving over one million Ontarians, Trillium Health Centre recently transformed their 136 bed West Wing Tower with Connexall technology. Enhancing communication between Philips Patient Monitors and Telemetry Packs, Rauland IV Nurse Call, and Cisco Voice-Over IP (VOIP) wireless phones, Connexall makes it easier for clinical staff to monitor patients in Trillium’s new West Wing.
Connexall ensures instant notification by integrating communication tools -Trillium staff knows immediately when patients’ vital signs require closer monitoring, or when the system becomes inoperable due to technical error.
“We hope to inspire hospital planners and architects everywhere by transforming the way health care is delivered. Trillium has a tradition of striving for innovation in every project we take on, and with this project, we wanted to elevate the environment for health care”.
- Janet Davidson, President and CEO
Trillium Health Centre
CONNEXALL RESULTS SUMMARY
The new West Wing design decentralized nursing stations with three patient care stations distributed throughout the wing, and added a number of documentation pods in hallways - small stations where staff could stop and complete administrative work. This design ensured that staff would be closer to their patients, and made communication better.
The wireless phones allow staff members to reach each other directly, reducing reliance on overhead paging, leaving messages, and waiting for calls to be returned. The new design, combined with a Connexall integration means that Trillium’s new West Wing has created an environment that is uniquely focused on optimizing the patient experience.
INTO THE FUTURE
Trillium is currently in the process of using Connexall to replace their current hospital-wide porter management software. Currently, all porter requests must be routed through the call centre, which then informs a porter. Porters receive a page and must find a phone to dial in and confirm they are performing the task.
With Connexall, all units across the hospital will be able to request porters directly for routine and urgent requests. Wireless phones will allow porters to acknowledge requests at the touch of a button, and will enable direct two-way communication between porters and units, making communications more efficient.
“All the technologies employed serve the single purpose of putting the needs of patients and staff first. We’re not so much interested in bells and whistles, but in how technology can improve the human experience here at Trillium.”
- Patti Cochrane, Vice President of Patient Services and Quality
Trillium Health Centre
