Connexall® Alarm Management for Healthcare

The Connected Hospital

The modern hospital is a marvel, with some of the most intelligent, dedicated and hardworking people in any profession anywhere.

The Typical Hospital
Introducing the Connected Hospital
Key Performance Indicators
Accountable Care - The Ultimate Test of Optimized Performance

The Typical Hospital

Connected Hospital IC

Despite the expensive and technologically advanced equipment, electronic medical records systems (EMRs), advanced RFID and WiFi technology and increasingly stronger relationships with the ambulatory community and payers , today’s typical hospital is still struggling to work efficiently.

The emergency department (ED) backs up not because of short staffing in the department, but because of missing lab results or uncertainty about the availability of a bed on the floor. The surgical suite struggles to remain on schedule, keep families apprised of their loved ones' progress, and avoid overtime at the end of the day.

The ICU knows better care relies on better metrics, but can't access them in anything close to real time. While the medical and surgical department, with more patients per caregiver than any other, serves and is served by nearly every other hospital function, but is plagued with messy handoffs, missed communications and a lack of clear information when and where needed.

Add in concerns about the accountable care future under the Affordable Care Act (ACA), Meaningful Use compliance, Joint Commission mandates, RAC audits and other drivers, and today's hospital staff faces seemingly insurmountable challenges. And until those challenges are met, what suffer are patient care and outcomes; patient, staff and family satisfaction; and, operational and financial performance.

There must be a better way to work.

Introducing the Connected Hospital

That better way to work requires connecting all those people and all that technology and investment to build a connected hospital. Powering it is Connexall, a modular, vendor-neutral interoperability software platform designed to increase operational efficiency and collaboration across care teams.

Connexall is an FDA-cleared Class II Medical Device software that empowers healthcare organizations to take a more holistic approach to workflow design, with a focus on improving cross-departmental communication among clinical teams (physicians and nursing staff), ancillary groups (pharmacy, lab, radiology) and support services (Environmental Services, BioMed, Security, IT).

Developed over years of R&D and successfully implemented in hospitals of all sizes and types, Connexall is designed to work with the technology the hospital already has in place - it's not a "rip and replace" or "forklift upgrade" proposition. The technology investments already made are leveraged and improved upon, and made to work more effectively and efficiently together, with the people and workflow processes in each of your care paths and departments.

Connexall has done the hard work, so we can work collaboratively with hospital staff to identify and remove bottlenecks, unnecessary workarounds and redundant processes that are getting in the way of delivering quality healthcare.

Using Connexall, hospitals can build connectivity in a phased approach across one or more departments, using a scalable architecture for workflow integration. Its capabilities act as a backbone for intelligent workflow design - to collect, monitor and manage a variety of data from more than 250 best-in-class systems. When a specific condition triggers an event, the Connexall platform immediately relays the right information to the most appropriate responders, based on predefined user rules. This level of granularity enables problem-solving at the point of care for optimized clinical decision-making.

A Complete Solution

But the Connexall Suite provides more than just software - it is a total solution, augmenting the software with our many years of expertise and a set of leading services, provided by Connexall and its many partners.

With the accumulated experience of over a decade of successful implementations, project planning and project management, the Connexall team has developed a standard implementation methodology that will let you sleep at night without worrying about the progress of your project, deadlines or resources. Following project management methodology and industry best practices, this is a comprehensive, fully transparent and easy-to-follow implementation plan.

After "go live", we continue to ensure success with technical assistance, support, training and future planning.  We offer a number of innovative support options, including a comprehensive Service Maintenance Agreement program, as well as a series of training sessions for both technical and end user audiences.

Key Performance Indicators (KPIs)

Collaborative care starts with a comprehensive understanding of how care delivery processes can impact specific Key Performance Indicators (KPIs) and patient outcomes, by department and across the institution. These KPIs can be measured as length of stay, treatment delays or cost overruns. In a world in which "what gets measured gets done", these KPIs are the drivers of improved patient safety and outcomes, higher satisfaction and better financial performance.

The success of the connected hospital requires simultaneous attention to KPIs across multiple departments and across patient safety, outcomes, satisfaction, and financial and operational performance. Myriad measurements are required, some in real time and some across varying time slices. Regardless of the care setting, managers must receive time-stamped reports around a broad range of clinical and operational data and statistics related to quality, cost and safety.

A sampling of the KPIs that Connexall helps gather, manage, and report on:

ED Performance OR Performance ICU Performance Medical Surgical Performance
Door-to-door turnaround time Effective use of a surgeon's time Incidence of Decubitus (Pressure) ulcers % of allocated beds used
Doctor to disposition time Effective patient throughput Length of Stay (LOS) Turnover time
ED Length of Stay (LOS) Time interval between one patient leaving and the next entering Protocol compliance Patient falls
Radiology turnaround time Time interval between end of surgery for one patient and first incision on next Readmission rates Patient ulcers
Pharmacy turnaround time % of allocated OR time used Ventilator associated pneumonia (VAP) Patient protection events
Other ancillary turnaround time Day blocks only (on-time starts for first case) Central line infections Patient and family satisfaction
Boarding incidence (holding patients for extended time) Staffing to demand (per diem or part-time staff) Catheter infections Patient involvement in care decisions
Daily boarding hours    Compliance with hospital protocols/treatments   
ED boarding load         
Pediatric-specific patient KPIs         

Accountable Care - The Ultimate Test of Optimized Performance

With the move to accountable care, hospitals are under unprecedented financial and clinical pressure to prove that they not only meet but achieve a host of critical metrics. The connectivity afforded by Connexall, and its robust reporting features, enable the measurement of each department's unique set of metrics and Key Performance Indicators (KPIs). This ensures the delivery of quality care, as well as that the hospital will be appropriately reimbursed for the quality healthcare that it delivers.