Reporting to the SVP of Sales and Marketing, the Pre-Sales Engineer will play a vital role
in promoting and showcasing the Connexall solution, assist in understanding the needs
of prospective customers, and provide support to the Sales team. The successful
candidate will act as a subject matter expert and play a critical role in defining
customer’s business needs and software functionality. They will play a key role in
ensuring the ongoing success of our customers by nurturing relationships with key
customer stakeholders, advising them on ways to further adopt our technologies to
combat their business challenges, and serve as a partner and trusted advisor on
innovative, complex customer initiatives that push the limits of, or apply, our solutions in
new and different ways.
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Work to ensure our customers are continuously maximizing the full potential of
our solutions throughout the organization to improve the safety, value, and user
experience of health care delivery.
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Play a critical role in defining customer’s business needs, current gaps, and
technical requirements.
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Meet key decision makers, face-to-face, to understand customer challenges,
present solutions, and assist the Sales team to close new business from a technical and solutions perspective.
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Assess customer data to identify pain points, work with the Sales team to
recommend solutions, monitor progress of opportunities, and ensure efficient
and timely closure of customer success campaigns.
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Engage in sales events and processes, facilitate workshops, engage project
stakeholders (including third party representatives), and direct and delegate
business analysis activities.
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Promote the Connexall brand and accomplishments by contributing to white
papers, marketing materials, and presenting at industry events.
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Work closely with Account Executives to support sales opportunities including
but not limited to RFP/RFI procurement, vendor security response, customer
demos, etc.
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Routinely align with Solutions Innovation and Design team to exchange
information on upcoming product updates and advocate for customer needs to
be assigned to roadmap.
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Provide support to Sales team in maintaining relationships with existing
customers and building relationships with potential customers.
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Have special, in-depth knowledge of Connexall solutions and customers’ business
to enhance the Sales team's understanding of project scope.
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Deliver technical sales presentations and demos, provide designs, proposals,
business cases, and corresponding documents.
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Support Sales Administration team to advise on quoting for highly technical,
complex, or non-standard initiatives.
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Participate in conferences, tradeshows, and sales meetings to explain,
demonstrate, and educate potential customers on Connexall’s solutions.
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Support project-based training and go-live activities as needed.
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Other duties, as necessary.
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A Bachelor’s degree in Engineering, Computer Science, Information Systems or
related field required.
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Over 5+ years of experience in technical presales supporting role with
demonstrated ability to successfully meet and exceed targets by generating new revenue required.
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Experience in or knowledge of the Healthcare industry considered an asset.
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Excellent diagramming skills – including experience illustrating workflow,
dataflow, and system connection diagrams.
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Highly competent in Microsoft Office 365 with emphasis on PowerPoint and
Visio.
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Demonstrated strong listening, written, oral, and presentations skills with the
ability to discuss highly technical concepts to a variety of audiences.
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Self-motivated and positive with a "can-do" attitude.
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Able to exercise independent judgment and take subsequent action.
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Ability to build strong relationships with customers to understand challenges and
strategies.
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Detail-oriented and ability to effectively prioritize and execute tasks while under
pressure.
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Experience working in a team orientated and collaborative environment.
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Take independent actions, participates in self-development activities, and keeps up with emerging technologies.
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Ability to travel as needed to support sales initiatives.
