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Solutions Delivery Engineer I

    GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

    Job Title: Solutions Delivery Engineer I

    Type: Full-Time, Permanent

    Start Date: Immediately

    Location: North York, ON (Hybrid)

    Job Description

    Reporting to the Manager, Solutions Delivery Engineer and Customer Experience, the Solutions Delivery Engineer I is a primary technical resource for our customers. The successful candidate is a hands-on, proactive, and highly independent individual. They should be able to articulate technology and product positioning to both business and technical users. The Solutions Delivery Engineer I will actively collaborate in the planning, designing, implementation, and troubleshooting efforts of our customers and liaise with our developers, project managers, and other technical resources. They should have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction.

    Primary Responsibilities

    • Implement Connexall from concept to delivery providing overall technical vision, strategy, and leadership for design and oversee the technical implementation as needed.

    • Act as technical liaison in calls with the customer by articulating software application designs and assisting in developing design architecture.

    • Install, configure, and troubleshoot system design

    • Participate in on-site project go-live.

    • Follow up with customers, vendors, and internal teams to ensure successful implementation our software solutions.

    • Collaborate with diverse groups, including internal Sales, Solutions Innovation and Design, and Solutions Development, and customers on both technical and non-technical matters.

    • Assist users in system installations, setup, and customer configurations.

    • Troubleshoot software related issues and assist customers with identifying hardware related issues that may be affecting the Connexall application.

    • Interact with our Solutions Development team regarding software related requests and issues.

    • Implement and verify clinical workflows provided by the Project Manager.

    • Provide pre- and post-sales support via training, demos and online support, training sales and technical peers in customer specific applications and in the use of our products.

    • Build test plans and conduct onsite testing and provide reports.

    • Validate and test system configuration prior to go-live and complete customer facing documentation

    • Provide customer support by troubleshooting and resolving customer issues.

    • Set appointments and coordinate follow up actions to ensure systems are successfully implemented.

    • Track and document hours worked.

    • Document using Microsoft office tools (e.g., Visio, Excel, Word) the Connexall solution

    • Evening, weekend and holiday work to meet deadlines and to cover project related tasks.

    • Other duties as required.

    Qualifications

    • Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field required (Please note, a transcript will be requested);

    • Fundamental understanding of system design, installation, configuration, and troubleshooting.

    • Ability to implement applications from concept to deployment under guidance.

    • Basic knowledge of TCP/IP communications and protocols.

    • Familiarity with working on Windows operating systems, including basic command-line operations for extracting system-related information.

    • Understanding and configuring TLS certificates on Web Servers.

    • Basic understanding of SQL Server, including database navigation and query execution.

    • Hands-on knowledge of system installations, setups, and customer-specific configurations.

    • Troubleshooting skills for both software and hardware-related issues.

    • Basic knowledge of clinical workflows and the ability to relate them to system configurations.

    • Familiarity with basic network troubleshooting tools and techniques.

    • Experience working with cross-functional teams, including internal sales, technical, and R&D teams.

    • Ability to clearly explain software application designs and solutions to customers

    • Commitment to supporting customers throughout the implementation and post-implementation phases.

    • Basic documentation skills using Microsoft Office tools, including creation of training materials and/or user guides.

    • Upon transition complete the SDE Level I training modules with a minimum score of 90% on quizzes and successfully complete the SDE Level I build exercises with minimal errors.

    • Willingness to work evenings, weekends and holidays as required to meet project deadlines.

    • Customer-first attitude with the ability to handle support escalations professionally and effectively.

    Benefits

    • Competitive annual salary.

    • A rich benefits package, including medical, dental, life, and disability insurance

    • Retirement Savings Plan with employer contributions

    • Professional Development & Training Opportunities

    • Education Reimbursement Program

    • Flexible Work Arrangements (Hybrid/Remote options where applicable)

    • Collaborative & Inclusive Work Environment

    Apply Now







    To apply for this job email your details to recruit@connexall.com