Emergency Department Patient Flow: Bed Management, Patient Transport, EVS

Before implementing Connexall, LHSC staff depended on a complex process involving 15 steps and seven people to transfer patients between facilities. Staff were often unavailable and communication details depended on the individual relaying information accurately. Bed management was also challenging. The long communication process required for patient flow meant that beds were not always available when needed and ambulances were used to hold patients while staff waited for a bed to become available.