During the early stages of the COVID-19 pandemic, the team at CHULC quickly realized that they would need to improve timely awareness of, and response to, COVID-19-positive patients. Previously, the CHULC triage team would email or call appropriate staff if there was a suspected case of COVID-19. This caused increased patient anxiety and was not an efficient way to communicate. The team required a method to quietly alert staff of new COVID-19 cases during patient admission and triage.
“Things are done 10 times faster now, and without noise or nuisance alarms. Staff response time to alarms has decreased from 40 minutes to 15 minutes, meaning a 62.5% decrease. With this solution, we are able to reduce patient and staff anxiety by allowing transparent communication and awareness of COVID cases. Our healthcare professionals are grateful to have such a robust system.”
Psychologist, Human Resources, Member of SICES Coordination
Centro Hospitalar Universitário de Lisboa Central