As always, great service was provided. Checked on our hospital. Reviewed tickets and status updates on pending/future projects.
At Connexall, we truly value each and every one of our customers.
We are focused on helping healthcare providers improve quality of care, patient experience, and staff satisfaction. Our dedicated team is proud to support our global customers and their unique business needs.
In partnering with our customers, we created the Connexall Loyalty Program. This was created to ensure regular customer contact, with the goals of continuing to earn their business and help maximize their Connexall investment. This includes:
- Supporting and coordination of training requests
- Proactively address customer concerns
- Responsive incident support
- Communication of new features and service enhancements
- Review services included on Connexall’s Software Maintenance Agreement
It has helped having the calls to discuss any upcoming needs/requests and then to discuss any recent issues that have been occurring or resolved.
This program is very helpful and, as always, the Connexall team is very polite and always right there ready to accommodate our needs.