Nurse Call and Patient Wandering Notification

When staff members raised concerns about the reliability of the nurse call and resident wandering safety systems at the Houses of Providence, the management team saw an opportunity to improve the facility’s efficiency, staff job satisfaction, and residents’ comfort. It was also the perfect opportunity to replace an aging phone system that was the primary means of communication between staff in the sprawling 288-bed home. Staff requested a system that ensured every call bell request had a guaranteed delivery to the resident’s own clinical care team, irrespective of shift and staffing changes or temporarily off-line phones (e.g., when changing the battery).